Warranty Policy

Warranty Policy Terms and Conditions

All Modern Pets products come with a 1 Year Warranty so you can shop with complete piece of mind.

Modern Pets will at our discretion repair or replace any product with a manufacturing or materials fault for the duration of 1 year from purchase date.

Warranty does not apply if:

• Damage caused by incorrect assembly, inappropriate cleaning products used, misuse, abuse or neglect and failure to follow recommended maintenance guidelines
• Normal wear and tear
• Rips, wearing, pilling, creasing, stains or fading of upholstered products
• Fading or discolouration caused by excessive exposure to direct sunlight
• Products not used for intended purposes of domestic use
• The product have been tampered or modified with in any way
• Products chewed or scratched by pets
• Force Majeure
• Product is sold or given to a third-party

Toys

No toy is indestructive. Always supervise your dog when using a toy of any kind. Inspect toys regularly for damage and remove and replace if broken, or if parts become separated, as serious injury may result.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to customercare@modernpet.com.au, include your order number and name, and we will work with you to resolve the issue.

Colours

Whilst every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of the manufacturing process, fabric dyes etc. and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. Whilst the images are deemed accurate, it is to be viewed as a guide only.

Manufacturer Warranties

For certain products, we will adhere to the manufacturer's own return policy as per below:

Litter-Robot™

The Litter-Robot™ 3 and 4 are backed by the product supplier's 90-Day Money-Back Guarantee and 18-Month Warranty. Please read here for full terms and conditions.

Superior Pet Goods

All Superior Pet Goods products are backed by a lifetime warranty on materials and workmanship. This warranty does not cover general wear and tear and damage caused by a pet such as chewing or scratching. Please read here for full terms and conditions.

Please note, Modern Pets will handle warranty claims for the initial 12 months. Following this period, all warranty claims should be directed to the manufacturer, Superior Pet Goods.

To ensure seamless support and warranty coverage, please register your pet bed purchase on the manufacturer's website here.